The Problem: silo mentality
When a company is faced with internal turmoil, middle-management (department heads) might go into survival mode, shrinking their feel for responsibility solely to their own department. Cooperation between departments is compromised, as each department head refuses to stick his neck out for the greater good, which at troubled times might seem too abstract. A "not-my-job" attitude becomes silently prevalent.
The phenomenon is known to managers as 'silo mentality.' The Business dictionary defines it as: "A mind-set present in some companies when certain departments or sectors do not wish to share information with others in the same company. This type of mentality will reduce the efficiency of the overall operation, reduce morale, and may contribute to the demise of a productive company culture."
The client inquired about a 1-day event that would address this issue. At the same time, the client wished for two additional things: 1) the event should be experiental (since the department heads had already been sufficiently 'psychologized') and 2) the event, although serious, should be entertaining.
Experiental, educational (serious) and entertaining? That called for an edu-larp!
The client's wish was that the participants, department heads, would arrive at a realization by themselves, instead of being told what the issue is and that it's a bad thing.